Privacy policy
Last updated: September 8, 2026
Proof-Reading-Service.com operates this store and website, including the information, content, features, tools, products and services made available through it (the "Services"). Our website is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
This Privacy Policy explains how we collect, use, process and disclose personal information when you visit or use our website, place an order, communicate with us or otherwise interact with the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how personal information may be collected, used and disclosed as described below.
Personal Information We Collect or Process
For the purposes of this Privacy Policy, "personal information" means information that identifies you or can reasonably be linked to you. It does not include anonymous or appropriately de-identified information.
Depending on how you use our Services, we may collect or process categories of personal information including:
- Contact information, such as your name, postal address, billing address, telephone number and email address.
- Payment and transaction information, including payment method, transaction details, payment confirmation and information required to process your order.
- Account information, including account credentials, preferences and settings where applicable.
- Order and service information, including services viewed, selected or purchased and details relating to previous transactions.
- Documents and content submitted to us for proofreading, editing, translation, formatting or other requested services.
- Communications with us, including information provided when submitting an enquiry, requesting support or communicating about an order.
- Device and technical information, including browser type, device information, IP address and other technical identifiers.
- Usage information, including information about how you access, navigate and interact with our website and Services.
Personal Information Sources
We may obtain personal information from the following sources:
- Directly from you when you place an order, submit a document, complete a form, contact us or otherwise provide information to us.
- Automatically when you use our website, including through cookies and similar technologies.
- From Shopify and other service providers that provide technology, payment processing, analytics, hosting or other services on our behalf.
- From business partners or other third parties where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use personal information to process orders, provide proofreading, editing and related services, process payments, communicate about your order, maintain accounts, remember preferences, provide customer support and improve our website and Services.
Documents submitted for proofreading, editing or related services are processed for the purpose of completing the service requested by you.
Marketing and Advertising
Where permitted by law, we may use personal information to provide marketing or promotional communications and to measure or improve the effectiveness of our advertising.
You may opt out of promotional communications at any time using the unsubscribe method provided in the relevant communication.
Security and Fraud Prevention
We may use personal information to protect our website, customers and business; verify transactions; detect or investigate suspected fraud, misuse or other unlawful activity; and maintain the security of our Services.
Communicating With You
We use personal information to respond to enquiries, provide customer support, communicate about orders and services, and maintain our business relationship with you.
Legal and Regulatory Requirements
We may process personal information where necessary to comply with applicable laws, regulations, court orders, government requests or other valid legal processes, and to establish, exercise or defend legal claims.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary for the operation of our business and provision of our Services. This may include disclosure:
- To Shopify and other providers that supply ecommerce, hosting, payment processing, IT, analytics, communications, storage or customer-service functions.
- To professional proofreaders, editors, translators or other service providers where necessary to complete the service you have ordered.
- To payment providers and financial institutions where necessary to process transactions.
- To marketing and analytics partners where permitted by applicable law and subject to your privacy choices.
- Where you specifically request, direct or consent to a disclosure.
- In connection with a business reorganisation, merger, acquisition, sale or similar transaction.
- Where necessary to comply with legal obligations or protect our rights, customers, business or other persons.
Relationship With Shopify
Our online store is hosted by Shopify. Shopify processes certain personal information in connection with your access to and use of our website in order to provide its ecommerce and related services.
Information submitted through our website may therefore be transmitted to or processed by Shopify and its service providers, including in countries outside your country of residence.
Shopify may also process information for purposes described in its own privacy documentation. You can learn more about Shopify's privacy practices at Shopify's Privacy Policy.
Third-Party Websites and Links
Our website may contain links to websites, services or platforms operated by third parties. We are not responsible for the privacy, security, accuracy or practices of websites that we do not control.
We recommend reviewing the privacy policies and terms of any third-party website before providing personal information to it.
Children's Data
Our Services are not directed specifically at children, and we do not knowingly collect personal information from children below the applicable age of legal capacity in their jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us through our contact form.
Security and Retention of Your Information
We take reasonable organisational and technical measures to protect personal information. However, no electronic transmission, storage system or security measure can guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining business and financial records, complying with legal requirements, resolving disputes and enforcing agreements.
Your Rights and Choices
Depending on where you live and the applicable data-protection law, you may have rights in relation to your personal information. These may include:
- Right of access – requesting information about the personal information we hold about you.
- Right to correction – requesting correction of inaccurate or incomplete personal information.
- Right to deletion – requesting deletion of personal information where applicable.
- Right to portability – requesting a copy of certain personal information in a portable format where applicable.
- Right to object – objecting to certain forms of processing where provided by law.
- Right to restriction – asking us to restrict certain processing activities where applicable.
- Right to withdraw consent – withdrawing consent where our processing is based on consent.
- Marketing choices – opting out of promotional communications.
These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before acting on a request.
To exercise a privacy right or make a privacy-related request, please use our contact form.
Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Services, measure performance and, where permitted, support advertising and marketing activities.
Where required by applicable law, non-essential cookies will be used subject to the choices you make through the website's cookie or consent controls.
Complaints
If you have concerns about how we process your personal information, please contact us first using our contact form so that we can investigate and respond.
Depending on where you live, you may also have the right to lodge a complaint with the data-protection authority responsible for your jurisdiction.
International Transfers
Personal information may be transferred, stored or processed outside the country in which you live, including where our service providers operate internationally.
Where applicable data-protection law requires safeguards for international transfers, we will rely on recognised legal transfer mechanisms, adequacy decisions, approved contractual clauses or other lawful safeguards as appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, legal requirements or other operational reasons.
When we make changes, we will publish the revised Privacy Policy on this website and update the "Last updated" date above.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your data-protection rights, please use our contact form.
You may also write to:
Proof-Reading-Service.com Ltd
Allia Future Business Campus
King's Hedges Road
Cambridge CB4 2HY
United Kingdom
For the purposes of applicable data-protection legislation, Proof-Reading-Service.com Ltd is the data controller responsible for the personal information described in this Privacy Policy.